Privacy Policy mikey888 — Our Commitment to Protecting Your Personal Data

Mikey888 is the data controller for all personal information collected from users of this platform. As data controller, mikey888 bears full responsibility for ensuring that your personal data is processed lawfully, fairly, transparently, and in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA 2010).

This Privacy Policy applies to all personal data collected through the mikey888 platform, including the mikey888.best website, any associated applications, customer support services, email communications, and any direct interactions between you and the mikey888 team. It covers all platform activities including account registration, deposits and withdrawals, participation in slots, Live Casino, sports betting on the Malaysia Super League or EPL, e-sports, progressive jackpots, and the mikey888 VIP Rewards programme.

By using the mikey888 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not use mikey888's services.

Mikey888 collects various types of personal data depending on your interactions with our platform. We adhere strictly to the principle of data minimisation — collecting only what is genuinely necessary to deliver our services safely and effectively.

Mikey888 does not collect sensitive data categories such as medical information, biometric data, or religious beliefs unless specifically required to fulfil a legal obligation. We also do not collect information from your social media profiles without your explicit consent.

Mikey888 collects your personal data through a number of different channels and methods. Understanding where your data comes from helps you make more informed decisions about what information you share with us.

• Account Registration: When you register a mikey888 account, you directly provide information such as your name, phone number, email address, and date of birth. This is the primary source of your data.
• Identity Verification (KYC): During the Know Your Customer (KYC) process, you may be required to upload a copy of your MyKad or other identification document for verification purposes. These documents are stored with encryption and used solely for verification.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), your transaction details are automatically recorded for processing and audit purposes.
• Gaming Activity: Gaming activity data is collected automatically when you play slots, join Live Casino, place Sports Betting wagers, or play e-sports on the mikey888 platform.
• Support Communications: When you contact the mikey888 support team via Live Chat or email, all communications are recorded for service quality and dispute resolution purposes.
• Cookies & Web Technologies: Your web browser automatically transmits technical data to mikey888's servers whenever you access our platform. Cookies also collect data about your preferences and usage patterns.

Mikey888 uses collected personal data solely for legitimate purposes that have been disclosed to you. Your data will not be used for any other purpose without prior notice and your consent.

• Account Management: To create, verify, and manage your mikey888 account, including processing logins, updating your profile, and handling account closure requests.
• Financial Transaction Processing: To process all deposits (minimum RM10) and withdrawals via your chosen Malaysian payment method, and to maintain accurate financial records in Malaysian Ringgit (RM).
• Provision of Gaming Services: To enable you to play slots, join Live Casino, place Sports Betting wagers on the Malaysia Super League or EPL, participate in e-sports, and access progressive jackpots on the mikey888 platform.
• VIP Rewards Programme: To calculate and update VIP reward points, determine VIP tier from Bronze to Elite, and process weekly cashback and tier upgrade bonuses to your account.
• Security & Fraud Prevention: To identify and prevent fraud, money laundering, duplicate account usage, and any activity that violates mikey888's Terms & Conditions.
• Customer Support: To provide effective assistance, resolve complaints, and improve service quality based on user feedback.
• Legal Compliance: To fulfil legal obligations under Malaysia's PDPA 2010, anti-money laundering laws, and any orders from relevant authorities.
• Marketing Communications (with consent): To send information about promotions, new bonuses, or mikey888 platform updates — only to users who have given explicit consent at registration or thereafter.

Mikey888 does not sell, rent, or trade users' personal data to any third party for marketing or commercial gain. This is a commitment that has remained unchanged since mikey888 began operations in 2018.

However, there are limited circumstances in which mikey888 may need to share certain data with specific third parties:

• Payment Service Providers: Required transaction data is shared with payment processors such as Touch 'n Go, GrabPay, DuitNow providers, and Malaysian banks handling your FPX transactions — solely to process your deposits and withdrawals.
• Game Providers: A limited amount of technical data is shared with game providers such as Microgaming, Pragmatic Play, and Evolution Gaming — which supply slots, Live Casino, and other games on the mikey888 platform — strictly for technical performance purposes and game outcome verification.
• Legal Authority: mikey888 may disclose personal data when required by Malaysian law, a court order, or a directive from a legitimate regulatory authority — including for criminal investigation or anti-money laundering purposes.
• Technical Service Providers: Technical infrastructure providers that assist mikey888 in operating the platform (such as cloud computing services) may have limited access to personal data in the course of performing their technical functions. All such providers are bound by strict confidentiality agreements.

In all of the data-sharing cases described above, mikey888 ensures that the relevant third parties are bound by data protection obligations equivalent to the standards we uphold ourselves. Data sharing is kept to the minimum necessary and does not exceed the scope of the stated purpose.

The security of your personal data is a technical priority that mikey888 continuously invests in. We employ multiple layers of security to ensure your data is protected from unauthorised access, loss, or leakage.

• 256-bit SSL Encryption: All data transmitted between your browser or app and mikey888's servers is encrypted using Transport Layer Security (TLS) with 256-bit encryption — the same standard used by Malaysia's major banking institutions.
• Encrypted Password Storage: Your mikey888 account password is never stored in plain text. We use a one-way hashing algorithm with a unique salt for each account — meaning that even in the unlikely event of a data breach, your original password cannot be recovered.
• Internal Access Controls: Only mikey888 staff who require access to specific personal data in order to carry out their authorised job functions are permitted to do so. Access to sensitive data is restricted on a need-to-know basis.
• Continuous Monitoring: mikey888's systems are monitored 24/7 to detect any abnormal activity, unauthorised access attempts, or signs of a potential security breach.
• Regular Security Audits: mikey888's security infrastructure is subject to regular internal and external security audits to identify and address any vulnerabilities before they can be exploited.

Mikey888 uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience, and understand platform usage patterns in aggregate. Below is an explanation of the types of cookies we use:

• Essential Cookies: These cookies are required for the core functions of the mikey888 platform — including login session authentication, account balance management, and transaction security. Without them, the platform will not function properly. These cookies cannot be disabled.
• Preference Cookies: Remembering your preferences such as display language, frequently played games, and display settings. These cookies allow mikey888 to deliver a more personalised experience.
• Analytics Cookies: Helps mikey888 understand how users interact with the platform — frequently visited pages, session duration, and navigation patterns. This data is used in aggregate form to improve the platform and is not used to identify individual users.
• Security Cookies: Helping to identify and prevent fraudulent activity, unauthorised logins, and any security threats to your mikey888 account.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may cause certain features on the mikey888 platform to stop working properly. mikey888 does not use third-party cookies for advertising purposes that track you across other websites.

As mikey888 involves financial transactions in Malaysian Ringgit (RM), the handling of transaction data requires higher standards of security and transparency. Every deposit and withdrawal you make via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX is recorded with the following details:

• Transaction type (deposit or withdrawal)
• Amount in Malaysian Ringgit (RM)
• Payment method used
• Transaction timestamp and date
• Processing status and reference number

These transaction records are required for internal audit purposes, dispute resolution, and compliance with anti-money laundering (AML) regulations. mikey888 complies with Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 and reserves the right to report suspicious transactions to Bank Negara Malaysia's Financial Intelligence Department (FID).

Under Malaysia's Personal Data Protection Act 2010 (PDPA 2010) and the privacy principles adopted by mikey888, you have the following rights regarding your personal data held in our custody:

• Right of Access: You have the right to request a copy of the personal data mikey888 holds about you. Data access requests can be submitted by email to our support team and will be processed within 14 working days.
• Right to Rectification: If your personal data stored at mikey888 is inaccurate or incomplete, you have the right to request a correction. You may also update certain profile information directly from your account settings.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data from mikey888's records. However, some data may need to be retained for a specified period to fulfil legal obligations (such as financial transaction records).
• Right to Restrict Processing: You may request that mikey888 restrict the processing of your personal data in certain circumstances — for example, during a period in which the accuracy of disputed data is being investigated.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. Such objections will be acted upon immediately.
• Right to Data Portability: You have the right to receive the personal data you have provided to mikey888 in a machine-readable format, for the purpose of transferring it to another platform where applicable.
• Right to Withdraw Consent: For processing that relies on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, contact the mikey888 support team at support@mikey888.best stating the right you wish to exercise and your account details for identity verification purposes.

As an online platform, some of your personal data may be processed or stored on servers located outside Malaysia — primarily by technical infrastructure providers and international game providers that partner with mikey888.

Mikey888 ensures that any cross-border data transfers are carried out with adequate safeguards, including:

• Data processing agreements with third parties that establish data protection obligations equivalent to Malaysia's PDPA 2010.
• Use of recognised data transfer mechanisms such as standard contractual clauses to ensure an adequate level of protection.
• Transfers only to countries or entities that provide a level of data protection equivalent to or higher than Malaysia's.

By using the mikey888 platform, you acknowledge and agree to the possibility of such data transfers, subject to the protections described above.

The mikey888 platform is exclusively for individuals aged 21 and above. mikey888 does not knowingly collect, use, or store personal data from individuals under the age of 21.

Should mikey888 discover that personal data belonging to an individual under the age of 21 has been collected inadvertently — for example, due to false age information provided during registration — we will take the following steps immediately:

• Immediately suspending the associated account while an investigation is conducted.
• Delete all relevant personal data from our records within a reasonable timeframe.
• Processing account balance refunds in accordance with established procedures.

If you are a parent or guardian who believes a minor in your care may have registered a mikey888 account without authorisation, please contact our support team immediately at support@mikey888.best. We will take immediate action.

Mikey888 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable Malaysian law.

• Active Account Data: For as long as your mikey888 account remains active, and for 7 years after account closure (in line with Malaysia's financial record-keeping requirements).
• Financial Transaction Records: A minimum of 7 years from the transaction date, in line with the Companies Act 2016 and Malaysia's AML compliance requirements.
• Support Communication Logs: 3 years from the date of communication, for dispute reference and service improvement purposes.
• Cookie Data: This depends on the type of cookie — session cookies are deleted when you close your browser, while persistent cookies are stored for up to 2 years or until you manually delete them.
• Data After Account Deletion: Once the minimum retention period has elapsed, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Mikey888 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legislation, or service improvements. We will notify you of any significant amendments via:

• Email notification to the address registered with your mikey888 account, at least 14 days before the amendment takes effect.
• An in-platform notification upon your next login.
• Update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how mikey888 protects your information. Continued use of the mikey888 platform after any amendments take effect will be considered acceptance of the revised privacy terms.

If you have any questions, concerns, or complaints regarding mikey888's Privacy Policy, or wish to exercise any of your rights as a data subject, please contact us through the following channels:

• Privacy Email: support@mikey888.best — Please state "Privacy Enquiry" in the subject line. Response within 4 hours.
• Live Chat: Available 24/7 directly within the mikey888 platform for general privacy enquiries. Responses are typically within 2 minutes.

For data subject rights requests (access, correction, deletion), please include your mikey888 account number and a copy of your identification (MyKad) for identity verification, to ensure we are communicating with the legitimate account holder. All requests will be processed within 14 business days from the date of receipt.

If you are unsatisfied with mikey888's response to your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with PDPA 2010.